Frequently asked questions

Our estimated delivery time is up to 26 working days from order confirmation. Working days exclude weekends and public holidays. Some orders may arrive sooner.

Available delivery methods and charges are shown at checkout before you complete your purchase.

If tracking is available, we’ll send the details to the email address used at checkout once your order has been dispatched.

Please contact us as soon as possible with your order number. We’ll do our best to help, but changes or cancellations may not be possible once processing has started.

If your order has not arrived after 26 working days, please check the tracking information and contact us with your order number so we can assist.

Return eligibility depends on the product and its condition. Please review our Returns & Refunds Policy and contact us before sending an item back.

Please contact us as soon as possible with your order number, a short description of the issue and clear photographs. We’ll review the matter and help with the next steps.

Approved refunds are issued to the original payment method. The time taken for the funds to appear depends on your bank or payment provider.

Check the measurements on the product page and measure your pet before ordering. Sizing can vary between products, so use the measurements rather than relying only on labels such as small, medium or large.

We aim to display products accurately. However, screen settings and normal production variations may cause small differences in colour, texture or measurements.

Follow any care instructions provided on the product page or packaging. Inspect pet products regularly and stop using an item if it becomes damaged or unsafe.

Please use our Contact page and include your order number if your question relates to an existing purchase. We’ll get back to you as soon as we can.